Refund Policy

If a render job fails due to a system error on our end, your credit is automatically refunded — no action required on your part. The credit will be restored to your account within seconds of the failure being detected.

This includes failures due to:

• AI model unavailability or API errors
• Queue processing failures
• Storage upload failures
• Network timeouts during rendering

Render failures caused by inappropriate or unprocessable input images (e.g., non-architectural photos, extremely low quality uploads) are not eligible for automatic credit refunds.

We offer pro-rata refunds for subscription cancellations within 7 days of the billing date. If you cancel within 7 days and have used fewer than 5 renders, you may request a refund for the unused portion of your subscription.

After 7 days, subscription payments are non-refundable. Your plan will remain active until the end of the current billing period.

To request a subscription refund, email billing@renderdrop.in with your account email and reason for cancellation within 7 days of the payment date.

Pay-as-you-go credit purchases (₹199 per credit) are eligible for a refund if:

• The credits are unused at the time of the request
• The refund is requested within 24 hours of purchase

Once credits have been used to submit a render (even if the render subsequently fails and the credit was refunded to your balance), the original top-up payment is considered consumed and is not eligible for a cash refund.

The following are not eligible for refunds:

• Renders that completed successfully but did not meet your aesthetic expectations
• Subscription fees after the 7-day refund window
• Credits that have been used to submit render jobs
• Top-up credits requested for refund after 24 hours
• Accounts terminated for violation of our Terms of Service
• Duplicate render jobs submitted by you

If you experience 3 or more consecutive render failures in the same session (within a 2-hour window), you are eligible to request a cash refund for the credits consumed in that session, regardless of automatic credit refunds.

To request this, email us with your account details and the render job IDs of the failed renders.

Email billing@renderdrop.in with:

• Your registered email address
• The type of refund requested (subscription / credit top-up)
• Payment date and amount
• Reason for the refund request

We will review and respond within 2 business days.

Approved refunds are processed within 5-7 business days. The refund is credited to the original payment method (UPI, card, or bank account) used for the purchase.

Processing time may vary depending on your bank or payment provider. Razorpay, our payment processor, facilitates all refunds in accordance with RBI guidelines.

When a refund is issued, the GST component (18%) is also refunded. We will provide a revised GST invoice or credit note as required under Indian accounting standards.

For refund-related queries:

billing@renderdrop.in

D2V Studio, Chennai, Tamil Nadu, India

Response time: 2 business days (Mon–Fri, 10am–6pm IST)